Branch Operations and Service Head, Distribution
DBS Bank (company site, opens in a new tab)On-siteDirect career pageEst. 18–30 LPA
Posted on 15 Sept
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Job description
Structured overview of role & requirements
About This Role
- Oversee daily branch operations and service delivery across the distribution network ensuring regulatory compliance and seamless execution.
- Drive service excellence initiatives and monitor KPIs related to operational efficiency, service quality, and risk management.
- Implement risk control frameworks, audit processes, and collaborate on process improvements and digital solutions.
- Mentor and develop branch operations staff to achieve a high-performance culture.
Minimum Requirements
- Bachelor’s degree in Business Administration, Finance, or related field, or equivalent experience.
- Proven leadership experience in branch operations, service management, or retail banking within financial services.
- Strong understanding of banking regulations, compliance standards, and operational risk management.
- Work Experience Required: Proven leadership experience in relevant branch operations roles; exact years not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced leader capable of managing operations and service delivery across multiple branch locations in retail banking.
- Analytical and process-driven with experience leading digital transformation and process optimization initiatives in banking operations.
- Skilled in stakeholder management and team development, able to influence at various organizational levels to drive performance.