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Metro location, common operations title, and moderate brand visibility create medium applicant competition.
Role requires niche ACH/U.S. payments experience and banking controls, making cross-industry transferability low to high bias.
Explicit 7–8 years plus mandatory ACH/U.S. payments expertise and domain-specific controls increase shortlisting rigor.
Own end-to-end ACH payment processing ensuring accuracy, timeliness, regulatory compliance, and risk control.
Lead investigations, resolve escalations, and drive process improvements including automation and control enhancements.
Collaborate with U.S. stakeholders, manage operational risk, and maintain continuity in a high-volume, regulated payments environment.
7-8 years of relevant experience in ACH Operations, U.S. Payments, or Banking transaction processing operations.
Strong knowledge of ACH payment operations including exceptions, returns, investigations, and adjustments.
Bachelor’s or Master’s degree in commerce or business administration.
Work schedule Tuesday to Saturday, shift timing 1:30 AM – 10:30 AM IST.
Experience working within a global delivery model partnering with U.S.-based stakeholders in a strict SLA-driven payments environment.
Demonstrated expertise in operational risk management, process transformation, and payments exception management.
Proven ability to lead process automation initiatives, coach junior team members, and deliver business-critical outcomes in a controlled, fast-paced environment.