Assistant Manager - Operations
MarketStar (company site, opens in a new tab)3–5 yrsHyderabadOn-siteDirect career pageEst. 6–12 LPA
Posted on 15 Sept
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Job description
Structured overview of role & requirements
About This Role
- Oversee overall planning, performance, and operational strategies for a specific market, including service level delivery, quality, and productivity targets.
- Lead and mentor a team of 30 to 40 employees, managing hiring, training, coaching, and employee performance records.
- Act as key liaison for internal/external clients, handle escalations, ensure adherence to compliance, and contribute to continuous improvement and new business opportunities.
Minimum Requirements
- 3-5 years experience in Assistant Manager role within Sales Line of Business (LOB).
- Location: Hyderabad; ability to work night shifts is mandatory.
- Proficiency in Microsoft Excel, Word, PowerPoint, and reporting/presentation tools.
- Excellent verbal and written communication skills with experience in team management and stakeholder/client expectation management.
Ideal Candidate Profile
- Experienced in strategic planning and operational management in a sales-driven environment managing sizable teams (30-40 persons).
- Strong leadership capability demonstrated through coaching, mentoring, and performance management of team leaders and representatives.
- Comfortable working in a high accountability role requiring coordination across multiple support functions and responsiveness to customer and business needs.