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Mid-level operations role in metro with common title and broad skill requirements increases competition.
Sales LOB and BPO operations focus moderately limits transferable background fit.
Explicit 3–5 years, Sales LOB and team-size requirements create strict shortlisting filters.
Oversee overall planning, performance, and operational strategies for a specific market, including service level delivery, quality, and productivity targets.
Lead and mentor a team of 30 to 40 employees, managing hiring, training, coaching, and employee performance records.
Act as key liaison for internal/external clients, handle escalations, ensure adherence to compliance, and contribute to continuous improvement and new business opportunities.
3-5 years experience in Assistant Manager role within Sales Line of Business (LOB).
Location: Hyderabad; ability to work night shifts is mandatory.
Proficiency in Microsoft Excel, Word, PowerPoint, and reporting/presentation tools.
Excellent verbal and written communication skills with experience in team management and stakeholder/client expectation management.
Experienced in strategic planning and operational management in a sales-driven environment managing sizable teams (30-40 persons).
Strong leadership capability demonstrated through coaching, mentoring, and performance management of team leaders and representatives.
Comfortable working in a high accountability role requiring coordination across multiple support functions and responsiveness to customer and business needs.