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High — common PM title, metro Bangalore location, and broad partner/technical skill requirements amplify candidate competition.
High — requires GSI partner experience, enterprise post-sales technical services, and cloud/storage domain knowledge.
High — explicit 10+ years requirement and mandatory partner/program management experience and technical domain expertise.
Lead and manage post-sales support and professional services engineers for Global System Integrator (GSI) partners to ensure high product knowledge and service quality.
Develop and oversee partner relationships, acting as main contact for post-sales service issues and ensuring seamless sales-to-service transitions.
Monitor customer satisfaction and service delivery quality, implement training, improve processes, track KPIs, and advocate for partner needs within Rubrik.
Bachelor's degree in Computer Science or related technical field; advanced degree preferred.
10+ years experience in program management, operations, technical support, or professional services in an enterprise technology customer-facing role.
Strong technical expertise in Networking, Storage, Backup and Recovery, Cloud (AWS, Azure, GCP), and Hypervisors; Cybersecurity experience desired.
Ability to travel occasionally and work overlapping hours with USA and EMEA time zones.
Experienced in engaging and managing large multi-regional GSIs or channel partners with strategic understanding of business and service aspects.
Strong leadership and stakeholder management skills with capability to communicate complex technical topics to executives.
Data-driven project/program manager with hands-on experience in tools like Salesforce, Atlassian, Tableau for analytics and reporting.