Back
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Remote, generalist data analyst, mid-level experience, and broad BI/Salesforce skillset increase candidate density.
Reporting and BI skills transfer across industries, though contact-center WFM domain adds moderate domain specificity.
Explicit 2+ years, required Excel/Power Pivot and Salesforce experience plus US-overlap hours create moderate filtering.
Develop and maintain operational reports, dashboards, and scorecards to provide actionable insights for Contact Center leadership.
Extract and analyze data from Salesforce, Excel, Power BI, and other systems to ensure accurate and consistent reporting.
Partner with Operations and Leadership to identify reporting needs, perform root cause analysis, and support business improvement initiatives.
Bachelor’s degree in Business, Finance, Statistics, Mathematics, Data Analytics, Information Systems, or related field preferred.
2+ years experience in business analytics, data analysis, or contact center workforce management analytics.
Advanced proficiency in Microsoft Excel (including Power Pivot and Pivot Tables) and experience with Salesforce reporting and dashboard development.
Must work 8 hours including 4 core US overlapping hours (7:30pm–11:30pm IST) in a remote setup with reliable internet (min 30 Mbps download, 10 Mbps upload).
Experience working with US-based business teams and comfortable communicating data insights in English.
Strong domain knowledge of contact center metrics, performance KPIs, and operational reporting methodologies.
Ability to work independently in an async-first remote environment with strong stakeholder management and the ability to translate data into actionable business recommendations.