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Common mid-level operations title, metro location, and reputable employer increase applicant competition.
Role requires healthcare RCM and denial management experience, limiting cross-industry transferability.
Explicit 2–4 years RCM experience and domain-specific denial skills set firm filters.
Manage day-to-day Accounts Receivable (AR) calling activities to support timely patient or payer follow-up and keep denial workflows moving efficiently.
Identify denial causes, ensure appropriate next steps in denial management, and maintain accurate, audit-ready RCM documentation and operational systems.
Analyze trends to identify recurring issues, coordinate escalations with internal partners, and report metrics to improve AR calling and denial workflows using SOPs and AI-enabled tools.
2–4 years of experience in healthcare operations, revenue cycle management (RCM), or related claims/AR workflows.
Proficiency in MS Office tools (Excel, Word) and practical experience with AR calling and denial management.
Working knowledge of RCM concepts, standard operational workflows, and ability to maintain accurate, audit-ready documentation.
Must be willing to work in a Hybrid model located in Chennai, India.
Experienced in operational handling of denial management and AR follow-up within healthcare RCM environment with demonstrated ability to meet quality and SOP standards.
Capable of using operational systems and work queues effectively to manage case statuses and updates, with attention to detail for audit readiness.
Skilled in analyzing operational trends and coordinating with multiple internal stakeholders to resolve complex denial cases and improve workflow efficiency.