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Metro location and a generalist BA title increase applicant density moderately.
Role prefers nonprofit fundraising domain knowledge and US-hours experience, moderately limiting cross-industry fit.
Explicit 1-year minimum, EST shift requirement, and domain knowledge raise screening rigor moderately.
Become an expert in Luminate Online platform features and perform system configurations for clients during implementations and ongoing fundraising activities.
Execute scheduled client tasks such as email campaigns, report preparation, and content updates for web pages or emails.
Support quality control testing, write documentation for clients and internal teams, and use AI-assisted tools to improve delivery and quality.
At least 1 year of full-time professional experience.
Knowledge of online fundraising, preferably in NGO/non-profit sector.
Excellent written English and ability to work US business hours (5:30 PM to 2:30 AM IST) with occasional after-hours support.
Basic understanding of HTML, CSS, and JavaScript; technical aptitude for learning software applications.
Able to independently multitask on multiple concurrent client projects and meet deadlines agreed with clients.
Comfortable working in a US time zone support role from Hyderabad, working as part of a remote team.
Familiarity or interest in nonprofit fundraising environments and technology-driven service delivery.