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Remote, metro, generalist operations role with broad requirements increases applicant density.
Banking operations and regulatory experience required limits cross-industry transferability.
Explicit 10+ years, banking operations domain expertise, MIS and SQL/BI skills make screening strict.
Own preparation and publication of detailed MIS, dashboards, and governance reports for multiple banking operations segments including CIBG, IBG, and RBG to monitor volumes, errors, performance, complaints, and regulatory compliance.
Lead root cause analysis and process improvement initiatives to minimize errors, manage incidents, and enhance service quality across in-house and vendor-managed teams.
Manage vendor relationships, resource allocation, capacity planning, and coordinate cross-departmental activities to ensure data integrity, timely reporting, and process adherence including Logical Access Management and audit compliance.
Minimum 10+ years of diversified banking operations experience covering broad products and services.
Proficiency in analytical tools including MS Excel, SQL, Power BI/Qlik or equivalent, with strong MIS development and data analysis skills.
Educational qualifications: PG/Graduate as specified in the JD.
Work Experience Required: At least 10 years in banking operations with regulatory and compliance knowledge.
Experienced leader with strong ownership of end-to-end operational reporting, capacity planning, and vendor management in a complex multi-cultural financial operations environment.
Proficient in managing risk controls, regulatory reporting, and driving continuous process improvement through data-driven analysis.
Skilled in coordinating cross-functional teams and managing large-scale operational data platforms with a focus on error reduction and audit readiness.