Senior Manager - Operations.Trade Operations-Exports
Mashreq (company site, opens in a new tab)10+ yrsBengaluruRemoteDirect career pageEst. 14–26 LPA
Posted on 15 Sept
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Job description
Structured overview of role & requirements
About This Role
- Own preparation and publication of detailed MIS, dashboards, and governance reports for multiple banking operations segments including CIBG, IBG, and RBG to monitor volumes, errors, performance, complaints, and regulatory compliance.
- Lead root cause analysis and process improvement initiatives to minimize errors, manage incidents, and enhance service quality across in-house and vendor-managed teams.
- Manage vendor relationships, resource allocation, capacity planning, and coordinate cross-departmental activities to ensure data integrity, timely reporting, and process adherence including Logical Access Management and audit compliance.
Minimum Requirements
- Minimum 10+ years of diversified banking operations experience covering broad products and services.
- Proficiency in analytical tools including MS Excel, SQL, Power BI/Qlik or equivalent, with strong MIS development and data analysis skills.
- Educational qualifications: PG/Graduate as specified in the JD.
- Work Experience Required: At least 10 years in banking operations with regulatory and compliance knowledge.
Ideal Candidate Profile
- Experienced leader with strong ownership of end-to-end operational reporting, capacity planning, and vendor management in a complex multi-cultural financial operations environment.
- Proficient in managing risk controls, regulatory reporting, and driving continuous process improvement through data-driven analysis.
- Skilled in coordinating cross-functional teams and managing large-scale operational data platforms with a focus on error reduction and audit readiness.