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Tier-1 brand, metro location, and mid-level HR role create moderate competition.
HR operations skills transfer across industries but shared-services and specific tool experience add specialization.
Explicit 6–8 years, required team-leading experience and mandatory ServiceNow/Workday skills raise strictness.
Lead and manage the HR Operations Coordinator team for end-to-end execution of cross-entity HR processes, ensuring adherence to process, system, decision rules, and service standards.
Oversee case dispatch, workload allocation, monitor service levels, manage escalations, and maintain governance and audit readiness.
Drive continuous improvement, change adoption, and coach the team on performance, data privacy, and compliance.
Bachelor’s degree in Human Resources, Business Administration, or related field.
6–8 years of experience in HR Operations or HR Shared Services, including 2–3 years in a leadership or supervisory role.
Hands-on experience with case management tools such as ServiceNow and working knowledge of HRIS platforms like Workday.
Fixed-term contract (18–24 months) based in Pune with working hours from 1:00PM to 10:00PM IST.
Experienced in implementing or stabilizing HR processes or service models, preferably within transformation, integration, or shared services.
Skilled at managing distributed teams through workload allocation, performance management, escalations, and coaching.
Strong judgment and analytical skills with an understanding of data privacy, compliance, governance, and audit requirements in a global HR operations context.