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Tier-1 employer, mid-level generalist operations role, metro location and broad required skills attract many applicants.
Banking payments, reconciliation, and compliance expertise limits cross-industry transferability.
Explicit 4+ years and leadership requirement plus domain-specific payments and controls knowledge increases screening rigor.
Supervise a team of Operations Specialists handling moderately complex transactional and operational tasks ensuring quality, compliance, and timely completion.
Identify and escalate process improvement opportunities and operational risks while managing daily team supervision, work allocation, and performance coaching.
Manage resource allocation, mentor talent development, and collaborate with senior management to achieve operational objectives.
Minimum 4 years of Operations experience (or equivalent via training, military, education).
Minimum 1 year of leadership experience.
Strong knowledge of payment processing, account reconciliations, operational risk, and compliance standards.
Bachelor's degree in Commerce or Finance preferred; relevant certifications in Banking Operations, Payments, or Risk Management are advantageous.
Experienced in managing high-volume operational processes with strict SLAs and control requirements.
Proven ability to lead teams with a focus on accountability, performance management, and continuous improvement.
Strong analytical skills with capability to interpret operational metrics and make data-driven decisions.