HR Operations Team Leader
Kimberly-Clark (company site, opens in a new tab)6–8 yrsPuneOn-siteDirect career pageEst. 10–16 LPA
Posted on 15 Sept
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Job description
Structured overview of role & requirements
About This Role
- Lead the HR Operations Coordinator team to implement and consistently execute cross-entity HR processes end-to-end.
- Manage case dispatch, workload allocation, monitor service levels, handle escalations, and maintain governance and audit readiness.
- Coach and develop the team, enforce data privacy and compliance, identify process gaps and lead continuous improvement initiatives.
Minimum Requirements
- Bachelor’s degree in Human Resources, Business Administration, or related field.
- 6–8 years in HR Operations or HR Shared Services, with 2–3 years of team leadership experience.
- Hands-on experience with case management tools like ServiceNow and familiarity with HRIS platforms (e.g., Workday).
- Fixed-term contract (18–24 months) based in Pune with shifts from 1:00PM to 10:00PM IST.
Ideal Candidate Profile
- Experienced in implementing or stabilizing HR processes within transformation, integration, or shared services contexts.
- Strong operational management skills including workload balancing, SLA monitoring, escalation handling, and performance management for distributed teams.
- Comfortable managing compliance, audit readiness, and data privacy for sensitive employee information, preferably with global/shared services exposure.