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Well-known MNC, metro location, and broad mid-level HR operations skillset attract many qualified applicants.
HR operations processes and platforms like ServiceNow and Workday are highly transferable across industries.
Explicit 6–8 years requirement, leadership experience, and mandatory ServiceNow/Workday tooling increase filter strictness.
Lead the HR Operations Coordinator team to implement and consistently execute cross-entity HR processes end-to-end.
Manage case dispatch, workload allocation, monitor service levels, handle escalations, and maintain governance and audit readiness.
Coach and develop the team, enforce data privacy and compliance, identify process gaps and lead continuous improvement initiatives.
Bachelor’s degree in Human Resources, Business Administration, or related field.
6–8 years in HR Operations or HR Shared Services, with 2–3 years of team leadership experience.
Hands-on experience with case management tools like ServiceNow and familiarity with HRIS platforms (e.g., Workday).
Fixed-term contract (18–24 months) based in Pune with shifts from 1:00PM to 10:00PM IST.
Experienced in implementing or stabilizing HR processes within transformation, integration, or shared services contexts.
Strong operational management skills including workload balancing, SLA monitoring, escalation handling, and performance management for distributed teams.
Comfortable managing compliance, audit readiness, and data privacy for sensitive employee information, preferably with global/shared services exposure.