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Tier-1 employer, entry-level generalist role in metro with broad cross-technology requirements increases applicant competition.
Core IT support and monitoring skills are highly transferable across industries.
Basic ITIL, ITSM and domain troubleshooting required but no strict years or certifications.
Serve as first point of contact for clients’ IT infrastructure, focusing on incident identification, investigation, and resolution to maintain operational systems.
Provide first-line support for standard and low-complexity incidents across two or more technology domains (e.g., Cloud, Security, Networking, Applications, Collaboration).
Perform maintenance activities like patching and configuration changes, contribute to disaster recovery tests, and ensure seamless shift handovers to maintain service continuity.
Entry-level experience in troubleshooting and support in security, network, data centre, systems, or storage within medium to large ICT organizations.
Basic knowledge of management agents, redundancy concepts, and ITIL processes.
Bachelor’s degree or equivalent qualification in IT or Computing, or demonstrated equivalent work experience.
Workplace type: On-site.
Disciplined in daily handling and prompt resolution of ITSM tickets using SOPs and knowledge articles.
Ability to work across different cultures and social groups with strong client-centric communication skills, including active listening.
Comfortable working under pressure, willing to work extended hours when needed, and adaptable to changing project circumstances.