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Job Description
Structured overview of role & requirementsAbout This Role
Provide managed services to maintain client IT infrastructure uptime through proactive incident detection and resolution.
Handle first-line incidents, execute maintenance tasks like patching and configuration changes, and ensure smooth shift handovers for continuous service.
Identify opportunities for process optimization, automation, and support periodic project work including disaster recovery tests.
Minimum Requirements
Bachelor’s degree in information technology/computing or equivalent experience.
Basic understanding of networking technologies including Pulse Secure SSL VPN, Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr/ISr routers, Cisco ACS, ISE, Meraki switches, and routing protocols (BGP, OSPF, EIGRP).
Proficiency with ITSM tools and ITSM processes; disciplined ticket handling as per SOPs.
Work Experience Required: Not explicitly mentioned in the JD; Workplace: On-site.
Ideal Candidate Profile
Entry-level professional comfortable working in structured, process-driven managed services environment.
Strong technical foundation in networking and basic cybersecurity technologies relevant to client infrastructure.
Demonstrates strong planning, communication skills across cultures, resilience under pressure, and client-focused approach for consistent service quality.