Cloud Managed Services Engineer (L2)
NTT Ltd. (company site, opens in a new tab)MumbaiOn-siteDirect career pageEst. 8–14 LPA
Posted on 15 Sept
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Job description
Structured overview of role & requirements
About This Role
- Provide second-line support for cloud infrastructure incidents and service requests, ensuring timely resolution within SLAs.
- Lead client escalations and execute change management processes including risk identification and mitigation.
- Collaborate with automation teams and coach L1 and Service Desk teams to improve operational efficiency and reduce ticket volumes.
Minimum Requirements
- Experience in Windows Server, Linux Server, Virtualization, Server Hardware, and Storage Administration.
- Moderate experience in managed services and familiarity with ticketing tools such as ServiceNow.
- Bachelor’s degree in IT/computing or equivalent work experience.
- Workplace: On-site working.
Ideal Candidate Profile
- Experienced in operating within managed services environments supporting cloud, network, data center, telephony, Exchange, storage, and backup domains.
- Strong planning and adaptive skills to manage changing work priorities and pressures.
- Ability to communicate effectively across cultures and guide teams in technical and behavioral aspects.