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Tier-1 brand, generalist cloud L2 role, and metro on-site increase candidate competition.
Cloud and OS skills transferable, but managed-services client-context creates moderate domain specificity.
No explicit years but requires specific cloud, OS, virtualization, and ticketing skills, implying medium strictness.
Provide second-line support for cloud infrastructure incidents and service requests, ensuring timely resolution within SLAs.
Lead client escalations and execute change management processes including risk identification and mitigation.
Collaborate with automation teams and coach L1 and Service Desk teams to improve operational efficiency and reduce ticket volumes.
Experience in Windows Server, Linux Server, Virtualization, Server Hardware, and Storage Administration.
Moderate experience in managed services and familiarity with ticketing tools such as ServiceNow.
Bachelor’s degree in IT/computing or equivalent work experience.
Workplace: On-site working.
Experienced in operating within managed services environments supporting cloud, network, data center, telephony, Exchange, storage, and backup domains.
Strong planning and adaptive skills to manage changing work priorities and pressures.
Ability to communicate effectively across cultures and guide teams in technical and behavioral aspects.