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Generic junior title, metro location, and broad skill requirements increase applicant competition.
Role requires specialized MDM and mobile platform expertise, limiting cross-industry transferability.
No explicit years or certifications, but specific MDM and mobile platform skills create moderate filtering.
Analyze and debug JIRA tickets related to SOTI MobiControl product before escalating to core development.
Identify and suggest fixes or workarounds for bugs through detailed log analysis and issue troubleshooting.
Collaborate with engineering and internal teams to develop diagnostic tools and coordinate patches for platform-specific issues.
Degree in Computer Information/Application Systems, Enterprise Computing, Information Technology, or equivalent experience.
Good to have experience in MDM, software development, or related field (exceptions apply).
Technical knowledge of mobile platforms (Android, Android Enterprise, iOS), Java/Android/Kotlin, C#, .NET, and development environments like Android Studio and Visual Studio.
Familiarity with Git, JIRA, Agile methodologies, SQL, Windows/server management, and networking concepts.
Experienced in troubleshooting and analyzing enterprise MDM solutions and software issues with critical thinking.
Capable of working across multi-disciplinary teams including technical support, professional services, and engineering for issue resolution.
Comfortable with diagnostic tool development and working in agile, collaborative, fast-paced environments involving software development and IT infrastructures.