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Metro locations and established healthcare brand increase applicant density, but role-specific EBA expertise limits competition.
Role requires US healthcare EBA and claims configuration expertise, limiting cross-industry transferability.
Explicit 8-12 years in US healthcare plus people-management and domain skills make filters strict.
Manage day-to-day operations of US healthcare process teams focusing on meeting internal metrics like AHT, Utilization, Quality, TAT, Productivity.
Lead forecasting, capacity planning, and hiring for volume fluctuations, especially during Open Enrollment periods.
Oversee training materials, SOP updates, inter-team collaboration, performance appraisals, and participate in process improvements and project management.
8 to 12 years of experience in US healthcare process domain.
Bachelor's or Master's degree required.
Strong US healthcare knowledge mandatory; experience in Claims Testing and Benefit Configuration preferred but not mandatory.
Willingness to work in US shifts with flexible shift timings.
Experienced leader with proven people management skills in US healthcare operations.
Operationally focused on meeting daily/weekly/monthly KPIs and capacity management in a high-volume environment.
Comfortable managing cross-functional stakeholder communication and driving process enhancements within healthcare benefits administration.