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Metro-based, popular operations team-lead role at a known healthcare brand increases applicant density.
Role requires US healthcare eligibility and payer-specific processes, limiting transferability across industries.
Explicit 8+ years and mandatory US healthcare membership/operations expertise raises selection rigidity.
Lead and manage a team of 18 to 25 Membership & Enrollment representatives in daily operations to meet internal and external SLAs including utilization, accuracy, TAT, and productivity.
Responsible for capacity planning, inventory management, training coordination, SOP maintenance, and compliance adherence for the team.
Act as liaison with internal/external stakeholders for process updates, scope changes, and coordinate onboarding, coaching, performance evaluation, and employee engagement efforts.
8+ years of overall work experience including exposure to US Healthcare domain and performance metrics.
Bachelor's or Master's degree required; Non-BTech candidates preferred.
Must possess excellent communication, leadership, and people management skills with strong knowledge of US Healthcare eligibility and health benefit operations.
Flexible to work any shifts and from office in Hyderabad location.
Experienced leader with demonstrated ability to manage medium-sized teams (18-25) in a US Healthcare operations environment.
Proficient in operational metrics management, capacity planning, forecasting, and compliance adherence.
Strong stakeholder management skills and ability to drive process improvements and employee development in complex healthcare membership/enrollment functions.