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Mid-level B2B Customer Success in metro locations with a popular generalist title draws many applicants.
Customer success skills (upselling, account management) transfer easily across B2B SaaS industries.
Explicit 2–5 year requirement plus B2B upselling/account management skills create moderate filtering.
Manage and grow B2B customer accounts focusing on customer success to ensure satisfaction and retention.
Drive upselling and cross-selling opportunities within existing accounts to increase revenue.
Serve as the primary point of contact for customers in specified locations (Hyderabad, Bangalore, Ahmedabad).
2-5 years of experience in B2B Customer Success, Upselling, Cross-selling, or Account Management.
Mandatory skills: B2B Customer Success, Upselling, Cross-selling, Account Management.
Location: Candidate must be based in or willing to work in Hyderabad, Bangalore, or Ahmedabad.
Work Experience Required: 2-5 years in relevant roles.
Experienced in managing and expanding B2B customer relationships with a focus on sales growth and retention.
Operates in a customer-centric manner with accountability for meeting revenue and satisfaction targets.
Comfortable working in office locations specified and managing diverse client portfolios in those regions.