Customer Success Manager
Keka (company site, opens in a new tab)3–6 yrsHyderabadOn-siteDirect career pageEst. 8–14 LPA
Posted on 15 Sept
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Job description
Structured overview of role & requirements
About This Role
- Drive client usage and adoption of Keka HRMS modules by preparing and executing plans to improve product engagement.
- Provide proactive product training, updates, and conduct quarterly business reviews with senior client stakeholders to align product with business outcomes.
- Consult with client points of contact during onboarding to resolve queries, map Keka features to client processes, and ensure effective solutions leveraging product functionalities.
Minimum Requirements
- 2 to 6 years of experience in B2B SaaS onboarding or Customer Success roles.
- 3 to 6 years of experience in business or HR consulting or HR operations.
- Demonstrated interest in technology, particularly HR technology.
- Work Experience Required: 2 to 6 years in relevant roles as specified.
Ideal Candidate Profile
- Experienced in client-facing roles connecting SaaS product features to business and HR processes.
- Capable of managing stakeholder interactions at senior levels through structured business reviews.
- Skilled at problem-solving across technical and non-technical areas to enable product adoption and usage improvement.