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Mid-level SaaS CSM role (3–6 years) with a known HR-tech employer increases competition.
Role requires HR SaaS domain knowledge and consulting experience, limiting transferability across non-HR industries.
Explicit 2–6 and 3–6 years requirements and domain-specific SaaS/HR experience make filters stringent.
Drive client usage and adoption of Keka HRMS modules by preparing and executing plans to improve product engagement.
Provide proactive product training, updates, and conduct quarterly business reviews with senior client stakeholders to align product with business outcomes.
Consult with client points of contact during onboarding to resolve queries, map Keka features to client processes, and ensure effective solutions leveraging product functionalities.
2 to 6 years of experience in B2B SaaS onboarding or Customer Success roles.
3 to 6 years of experience in business or HR consulting or HR operations.
Demonstrated interest in technology, particularly HR technology.
Work Experience Required: 2 to 6 years in relevant roles as specified.
Experienced in client-facing roles connecting SaaS product features to business and HR processes.
Capable of managing stakeholder interactions at senior levels through structured business reviews.
Skilled at problem-solving across technical and non-technical areas to enable product adoption and usage improvement.