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Common Customer Success role, mid-level experience band, and Gurgaon metro location increase applicant competition.
Customer Success skills are transferable across SaaS but domain knowledge in fleet/logistics moderately matters.
Explicit 2–5 years requirement plus client-management and upselling expectations create moderate screening rigor.
Manage customer success activities focusing on client retention and satisfaction.
Drive upselling and cross-selling initiatives to maximize revenue from existing clients.
Operate from Gurgaon location, contributing to growth and performance targets.
2-5 years of relevant experience in Customer Success, Client Management, Retention, or related functions.
Key skills required: Customer Success, Client Management, Retention, Upselling/Cross-selling.
Location requirement: Gurgaon.
Work Experience Required: 2-5 years.
Experienced professional with demonstrated success in customer retention and account growth through upsell/cross-sell.
Able to manage client relationships effectively to enhance customer satisfaction and loyalty.
Comfortable working in a dynamic, customer-centric environment with measurable performance goals.