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Tier-1 brand, common CSM title, metro Mumbai, and broad skill set drive high candidate competition.
Role favors Talent Solutions and recruiting experience, but customer success skills remain transferable across industries.
Explicit 7+ years requirement plus domain-specific customer success and account management experience increases screening strictness.
Drive adoption and success of LinkedIn Talent Solutions products within assigned client accounts, ensuring measurable impact on clients' talent acquisition strategies.
Partner with Account Managers to build and execute success plans, communicate ROI and conduct operational reviews to enhance customer engagement and minimize churn.
Serve as key project manager and trusted advisor for onboarding, implementation, and ongoing product education to align customer workflows with LinkedIn solutions.
7+ years of experience in Consulting, Customer Success, Account Management, Customer Education/Training, Sales, Project Management, or Talent Management.
Bachelor's degree (BS/BA) from a 4-year college or university preferred but not explicitly mandatory.
Proficiency with CRM systems (Dynamics) and Microsoft Office Suite (Outlook, Excel, Word, PowerPoint).
Work location is hybrid (combination of remote and LinkedIn office) as determined by business needs.
Experienced in managing complex client relationships and aligning product adoption to multiple stakeholder business objectives in a B2B SaaS environment.
Skilled in data analysis and strategic interpretation of customer insights to drive product adoption and suggest product or service growth opportunities.
Strong project management and change management capabilities with the ability to act as a change agent internally and externally.