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Tier-1 brand, generalist operations title, and metro location increase applicant competition.
High because fraud and claims operations require domain-specific banking, regulatory, and compliance knowledge.
Low due to minimal mandatory experience (6+ months) and no specialist certifications required.
Support customer claims by capturing detailed information and conducting research on account activity.
Provide status updates and identify opportunities to improve customer experience through thorough investigation.
Perform routine customer support tasks in a call center, balancing service and investigative research; escalate issues as needed.
6+ months of customer service support experience or equivalent (work experience, training, military experience, education).
Experience handling inquiries in a call center environment (implied by role description).
Not explicitly mentioned in the JD: educational qualifications or technical skills.
Work Experience Required: 6+ months customer service support experience or equivalent.
Comfortable operating in a structured call center environment balancing customer service with investigative research.
Able to escalate issues appropriately and collaborate with team leads and functional colleagues.
Focused on compliance and risk mitigation aligned with organizational policies.