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Tier-1 brand, generalist operations title, short experience requirement, and metro location increase applicant competition.
Banking fraud and claims skills are moderately transferable across financial services but less so to unrelated industries.
Explicit 6+ months requirement plus banking compliance expectations create moderately strict shortlisting filters.
Capture and document all relevant customer information regarding claims and conduct research on claims status.
Identify opportunities to improve customer experience through analysis of complex account activity and appropriate claim handling.
Perform routine customer support tasks in a call center environment balancing customer service with investigative research; escalate issues as needed.
6+ months of customer service support experience or equivalent demonstrated via work experience, training, military experience, or education.
Work Experience Required: Minimum 6+ months in customer service or equivalent.
Notice Period: Not explicitly mentioned in the JD.
Location or other strict requirements: Not explicitly mentioned in the JD.
Experience operating effectively in a call center environment focusing on fraud and claims support.
Ability to manage investigative research and customer communication simultaneously.
Comfortable following direction and escalating issues within a structured team and risk-compliance driven environment.