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Tier-1 brand, Gurgaon metro, mid-level generalist role with unspecified experience increases competition.
Client-facing facilities management needs real-estate familiarity, though customer-service skills remain transferable.
No explicit years but requires client-facing experience and analytics skills, so moderate filtering.
Act as primary contact for client inquiries, feedback, and issue resolution to ensure superior client experience.
Develop and maintain strong relationships with tenants and client stakeholders, managing and updating client database accurately.
Collaborate with internal teams to track client satisfaction metrics, manage service requests, and proactively identify improvements in client service delivery.
Graduate or MBA degree with certifications in Power BI, Advanced Excel or similar.
Proven experience in customer service, account management, or hospitality role.
Proficiency in MS Excel and strong data management skills.
Location requirement: On-site in Gurugram (Cyber Park).
Experienced in managing diverse client relationships and delivering high levels of client satisfaction in a service-oriented environment.
Comfortable working independently while managing multiple priorities and collaborating across teams.
Skilled in data management and reporting, using tools like Power BI and Excel to monitor and improve client engagement.