Analyst I - Operations (LADV)
OnGrid (company site, opens in a new tab)GurugramOn-siteDirect career pageEst. 3–6 LPA
Posted on 15 Sept
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Job description
Structured overview of role & requirements
About This Role
- Manage end-to-end local address digital verification operations ensuring completion within SLA/TAT with maintained accuracy and quality standards.
- Handle client communications and coordinate with stakeholders for audits, data validation, and resolution of incomplete or insufficient data cases.
- Monitor operational performance, lead process improvement initiatives, and support team in meeting quality, SLA, and TAT benchmarks.
Minimum Requirements
- Graduate in any discipline.
- Strong knowledge of MS Excel and Google Sheets.
- Fluent English communication skills (verbal and written) mandatory.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced in managing multiple verification or operations cases with a strong focus on accuracy and meeting deadlines in a fast-paced environment.
- Comfortable coordinating with multiple internal and external stakeholders to resolve priority and critical cases.
- Demonstrates ability to identify and implement process improvements and challenge existing workflows for efficiency.