Tools Operations Manager
Emerson (company site, opens in a new tab)PuneOn-siteDirect career pageEst. 14–22 LPA
Posted on 15 Sept
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Job description
Structured overview of role & requirements
About This Role
- Lead end-to-end operations of centrally hosted enterprise security tools, including onboarding, deployment, upgrades, integrations, and retirement.
- Own business operations for security platforms by setting service expectations, support models, operating procedures, and performance metrics.
- Manage vendor relationships and drive continuous improvement initiatives on tool operations, user adoption, and data/process quality, while collaborating cross-functionally to build scalable workflows and reporting dashboards.
Minimum Requirements
- Bachelor’s degree in Cybersecurity, IT, Engineering, Computer Science, or related field, or equivalent experience.
- Experience in cybersecurity operations, enterprise tool administration, IT service delivery, or product security tooling.
- Experience supporting both SaaS and on-premises platforms.
- Demonstrated skills in vendor management, service governance, process improvement, reporting, and stakeholder engagement.
Ideal Candidate Profile
- Proven ability to manage enterprise security platforms with a focus on operational excellence and governance.
- Experience working in matrixed, global organizations and collaborating across technical and non-technical stakeholders.
- Knowledge of software supply chain security, vulnerability management, compliance, and audit readiness practices is advantageous but not required.