Sales Operations Manager India (m/w/x)
Thorlabs (company site, opens in a new tab)5+ yrsBengaluruOn-siteDirect career pageEst. 12–20 LPA
Posted on 15 Sept
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Job description
Structured overview of role & requirements
About This Role
- Lead and develop Thorlabs' India Sales Operations including Customer Service and Sales Engineering teams focusing on operational excellence and customer experience.
- Manage sales operations processes such as lead management, quotations, order fulfillment to support revenue growth and seamless customer engagement.
- Act as key liaison between India office and international teams ensuring compliance, process optimization, and reporting for sustainable business growth.
Minimum Requirements
- Bachelor's or Master's degree in Business Administration, Engineering, Physics, Supply Chain Management, or related field.
- Minimum 5 years leadership experience in Sales Operations, Commercial Operations, Customer Service, or Technical Sales Support.
- Fluency in English and Hindi is mandatory.
- Experience within international matrix organizations and driving process improvement initiatives with measurable impact.
Ideal Candidate Profile
- Experienced leader with a track record of managing and developing customer-facing teams in fast-paced, growth-oriented environments.
- Strong operational mindset with proven skills in process optimization, change management, and cross-functional collaboration.
- Comfortable working in a complex international organization interfacing with multiple functions and regions.