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Mid-level sales ops, metro location, global brand, and broad skillset attract many qualified applicants.
Skills largely transferable across industries, though technical optics domain slightly increases specificity.
Explicit leadership years plus mandatory sales-ops experience and matrix collaboration make filters strict.
Lead and develop Thorlabs' India Sales Operations including Customer Service and Sales Engineering teams focusing on operational excellence and customer experience.
Manage sales operations processes such as lead management, quotations, order fulfillment to support revenue growth and seamless customer engagement.
Act as key liaison between India office and international teams ensuring compliance, process optimization, and reporting for sustainable business growth.
Bachelor's or Master's degree in Business Administration, Engineering, Physics, Supply Chain Management, or related field.
Minimum 5 years leadership experience in Sales Operations, Commercial Operations, Customer Service, or Technical Sales Support.
Fluency in English and Hindi is mandatory.
Experience within international matrix organizations and driving process improvement initiatives with measurable impact.
Experienced leader with a track record of managing and developing customer-facing teams in fast-paced, growth-oriented environments.
Strong operational mindset with proven skills in process optimization, change management, and cross-functional collaboration.
Comfortable working in a complex international organization interfacing with multiple functions and regions.