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Senior, niche financial-crime operations role at a known bank but metro location increases applicant density.
Requires domain-specific KYC/AML and Financial Crime experience, making background transferability low and sensitivity high.
Explicit 12+ years and 3+ years Financial Crime team management plus mandatory KYC/AML experience raises strictness.
Lead and manage a telephony team to deliver outstanding customer service and meet new business targets including sales appointments, telephony sales, and new business income.
Coach and develop team capabilities through observation, feedback, and targeted campaign planning while managing workload and optimizing data quality for telemarketing.
Establish relationships with key business stakeholders to plan and deliver targeted telemarketing campaigns and contribute directly by making customer calls to understand and resolve customer needs.
Minimum 12 years of overall experience with at least 3 years in team management within the Financial Crime domain.
Experience managing teams involved in Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), and Third-Party Due Diligence (TDD) for complex entities.
Strong understanding of Financial Crime, KYC, AML, and Due Diligence processes required.
Work Experience Required: 12+ years overall, 3+ years team management in Financial Crime; Notice Period: Not explicitly mentioned in the JD.
Experienced leader with proven ability to manage telephony teams to generate and close sales leads and achieve stretching targets in a business-to-business environment.
Demonstrates strategic oversight through effective planning and management of telemarketing campaigns and team workload.
Comfortable leading by example through direct customer engagement and skilled at building strong stakeholder relationships to influence business outcomes.