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Job Description
Structured overview of role & requirementsAbout This Role
Ensure uninterrupted operations of Okta's Customer Identity Cloud by monitoring platform health and resolving deployment and operational issues.
Manage and execute operational tasks including patching, service desk queue management, and escalation handling to support large-scale, mission-critical applications.
Collaborate with SRE team on reporting core issues, improvements, and feature requests; assist with capacity, performance, and scalability testing.
Minimum Requirements
Minimum 1+ years experience in a Cloud Operations role supporting production environments.
Working knowledge of platform infrastructure concepts such as high availability, load balancing, routers, firewalls, and storage subsystems.
Familiarity with protocols/technologies like HTTP, SSL, SSH, Kubernetes, and open source tools such as MongoDB and NodeJS.
Work Experience Required: 1+ years in production environment supporting large-scale, mission-critical applications.
Ideal Candidate Profile
Experienced in operational support of cloud platforms, preferably AWS and/or Azure, with Linux fundamentals and monitoring tools like Datadog.
Able to handle operational escalations and multitask across service desk queue and platform health monitoring in a fast-paced environment.
Interested in or knowledgeable of programming/scripting languages such as Golang or shell scripting, indicating potential for growth into Site Reliability Engineering.