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Mid-level, generalist application support role and common title increase candidate competition.
Skills are moderately transferable across industries, but enterprise application and database knowledge increases domain specificity.
Explicit 2–4 year requirement plus mandatory Linux, Java, and SQL skills enforce stricter filtering.
Ensure stability, availability, and performance of Laboratory Grading System via proactive monitoring and incident handling.
Perform basic troubleshooting, incident triage, and support operational tasks under guidance of senior staff.
Assist in application releases, documentation, and support continuous improvement in enterprise application support.
Bachelor’s Degree in Computer Science, IT, or related field, or equivalent experience.
2 to 4 years of experience in application support, IT operations, or technical support roles.
Basic knowledge of Java-based applications, Linux environments, and Oracle or relational databases with SQL.
ITIL Foundation certification or similar foundational IT service management certification preferred, but not mandatory.
Experienced in enterprise application support with ability to perform guided troubleshooting and monitoring.
Comfortable working with Java-based applications, Linux systems, and database environments in an operational support setting.
Able to follow defined processes and escalate appropriately while supporting team knowledge sharing and continuous learning.