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Tier-1 brand plus Bangalore metro raise applicant density, but role-specific domain and tooling moderate competition.
Strong financial markets and LSEG product knowledge create high domain specificity, limiting cross-industry transferability.
Requires financial markets knowledge, LSEG product familiarity, and data tooling (SQL/Python/PowerBI), so moderate strictness.
Lead and manage a high-performing team of Service Resolvers focused on customer engagement and operational excellence for Estimates data operations.
Act as primary liaison for complex customer issues and collaborate with Customer Success Managers and senior leaders at key strategic accounts such as Nasdaq, Bridgewater, and MSCI.
Drive process improvements, automation initiatives, and data quality enhancements to improve service delivery and operational efficiency.
Strong understanding of Estimates data including data flow, structures, and operational workflows.
Practical experience with SQL, Python, Power BI, and advanced Excel.
Knowledge of financial markets, financial statements, broker estimates, and major events impacting publicly listed companies globally.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced leader capable of managing cross-functional teams and fostering collaboration across customer success and technical groups.
Able to translate complex data operations and customer feedback into scalable process improvements and automation projects.
Familiarity with LSEG products such as Workspace and IBES QA, indicating operational alignment with financial data services environment.