Java Application Support Engineer- (Japanese Speaking)
Guidewire (company site, opens in a new tab)2+ yrsBengaluruOn-siteDirect career pageEst. 8–14 LPA
Posted on 15 Sept
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Job description
Structured overview of role & requirements
About This Role
- Provide 24x7 technical support for Guidewire software products, including troubleshooting, root cause analysis, and resolution of customer issues.
- Communicate effectively with customers, including Japanese clients, delivering timely updates and technical explanations while managing expectations.
- Maintain knowledge articles, perform operational tasks on customer cloud environments, and contribute to service improvement initiatives within SLA commitments.
Minimum Requirements
- Bachelor’s Degree in Computer Science or related field required.
- Minimum 2 years experience in customer-facing roles or internal partner support; experience at a B2B software company is an advantage.
- Proficiency in Java, Spring Boot, microservices architecture, SQL, and enterprise integration protocols (RESTful APIs, SOAP).
- Fluent in English and Japanese (reading, writing, and speaking); JLPT N1 or N2 certification preferred.
Ideal Candidate Profile
- Experienced in customer-facing technical roles supporting enterprise software products with strong troubleshooting and problem-solving skills.
- Comfortable working in a global, follow-the-sun 24x7 support model with occasional weekend shifts.
- Able to clearly communicate complex technical issues to diverse audiences, including Japanese clients, with strong client empathy and commitment to customer satisfaction.