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Banking Finacle specialization reduces applicant pool despite metro, mid-level role.
Requires banking domain and Finacle experience, limiting transferability across industries.
Mandatory 3+ years banking and hands-on Finacle expertise enforces strict screening.
Monitor and perform health checks on core banking applications (Finacle), payments, trade, LOS, including tracking alerts, batch jobs, and interfaces daily.
Manage incidents and service requests following ITIL processes, ensuring prioritization, logging, and resolution within SLA timelines.
Provide user support including troubleshooting, communication, escalation to L2/L3, operational tasks like batch job restarts, and maintaining documentation and change management tickets.
Minimum 3+ years of experience in Banking domain, specifically with supporting Finacle, CBS, and banking applications.
Bachelor's degree in Computer Science, Information Technology, Engineering, or related discipline.
Experience with incident, problem, and change management following ITIL processes is mandatory; ITIL certification is preferred.
Experience supporting senior executives, CXOs, board members, or VIP users is preferred but not mandatory.
Strong domain expertise in banking applications, especially Finacle and CBS operations, digital banking channels, and regulatory compliance.
Proven experience managing IT service processes (incident, problem, change) in a banking or financial environment with measurable SLAs.
Comfortable handling escalations and communicating effectively with both technical teams and business users including senior stakeholders.