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Known employer, generalist mid-level role, metro location, and 3+ years requirement increase applicant density.
Requires banking domain and Finacle expertise, limiting transferability across industries.
Mandatory banking domain and Finacle experience plus explicit 3+ years makes hiring filters stringent.
Monitor and perform health checks on core banking and payment applications (e.g., Finacle), including daily start/end-of-day activities.
Manage incidents and service requests per ITIL standards, ensuring timely resolution within SLA timelines.
Provide initial troubleshooting, support user communications, manage escalations, execute operational tasks, and maintain documentation and change management tickets.
Graduate degree in Computer Science, Information Technology, Engineering, or related discipline.
Minimum 3 years experience in Banking domain supporting Finacle, CBS, and banking applications.
Experience with incident, problem, and change management processes in banking environment.
Work Experience Required: 3+ years; ITIL certification is preferred but not mandatory.
Experienced in banking operations with strong hands-on expertise in core banking solutions like Finacle and CBS.
Skilled in handling senior executives or VIP users, with aptitude for managing critical banking IT support functions.
Effective communicator with ITIL process familiarity and the capacity to coordinate multi-level teams and escalations.