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Tier-1 brand, metro location, mid-level experience but Finacle banking specialization reduces broadly qualified applicant density.
Role requires Finacle/core-banking and banking domain experience, limiting cross-industry transferability.
Mandatory 3+ years banking domain and Finacle experience plus ITIL/process requirements enforce stringent candidate filtering.
Monitor and ensure health and uptime of banking applications like Finacle, Payments, LOS through daily checks and alert tracking.
Manage incident lifecycle following ITIL processes: logging, categorization, first-level troubleshooting, escalation, and communication to users and stakeholders.
Coordinate operational tasks including batch job execution, deployment support, change management ticketing, and documentation maintenance.
Graduate in Computer Science, IT, Engineering, or related discipline required.
At least 3 years of experience in Banking Domain, specifically supporting Finacle, CBS, or similar banking applications.
Experience in incident, problem, and change management within a banking environment mandatory.
ITIL certification preferred but not explicitly marked as mandatory.
Experienced in supporting banking operations and core banking solutions with deep understanding of branch and digital banking processes.
Skilled in applying ITIL-based incident and change management practices, capable of handling escalations and communications professionally.
Able to work in a structured, process-driven environment serving senior executives and VIP users, emphasizing reliability and timely resolution.