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Tier-1 bank, mid-level generalist role in metro with broad skills attracts many qualified applicants.
Technical support skills transfer across industries, though banking domain knowledge moderately increases fit sensitivity.
Explicit 6-10 years plus mandatory platform, cloud and database skills create strict shortlisting filters.
Provide technical and business support for Citi Applications, focusing on issue resolution, stability, and efficiency improvements in daily operations.
Manage and support application systems post-development, including monitoring, risk assessment, incident escalation, and application contingency planning.
Act as liaison among users, technology teams, and vendors; lead or coach junior analysts; participate in application releases and post-implementation reviews.
6-10 years of experience in an Application Support role.
Strong experience with UNIX (AIX/Linux), Databases (MongoDB, Hadoop, SQL), and Cloud Computing (RedHat OpenShift, AWS EKS).
Bachelor’s/University degree or equivalent experience.
Work Experience Required: 6-10 years in Application Support
Experienced in managing complex application support environments with good judgment in risk assessment and escalation.
Able to communicate technical issues to non-IT stakeholders effectively with strong interpersonal and diplomatic skills.
Proven ability to lead teams, coach junior members, and influence stability and efficiency initiatives across application support functions.