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Medium due to Tier-1 brand and metro location but niche ServiceNow specialization reduces applicant density.
Medium because ServiceNow skills transfer across industries but banking risk and controls experience is important.
Medium because ServiceNow-specific skills and preferred certifications create moderate screening barriers.
Identify and analyze business problems and client requirements to develop effective ServiceNow-based solutions.
Collaborate with stakeholders to ensure solutions meet needs and support implementation through change management and operational/process design.
Support creation of business cases, feasibility studies, and progress reports to ensure timely and within-budget delivery of solutions.
Experience in IT Service Management (ITSM) within ServiceNow.
Experience in business analysis and stakeholder management.
Location requirement: Pune, India.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced with multiple ServiceNow modules such as ITOM, ITAM, HAM, or SAM.
Holds ServiceNow certifications like CIS-ITSM, ITAM, or ITOM.
Skilled in complex data analysis, risk management, strategic thinking, and digital technology application in a large enterprise environment.