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High — generalist cloud support role in Bangalore with common skillset and moderate seniority attracts many applicants.
Medium — cloud and FinOps experience preferred, yet support skills remain transferable across SaaS and enterprise products.
Medium — technical cloud skills and certifications preferred, but no strict years requirement specified.
Deliver technical support to B2B customers using Flexera's cloud infrastructure and FinOps products Ocean and Elastigroup, integrating with Flexera One platform for cost optimization.
Troubleshoot complex customer issues and provide timely resolutions while meeting defined Service Level Agreements (SLAs).
Maintain and contribute to Flexera's Knowledge Base; liaise with Product Management and Engineering on defects and enhancement requests.
Experience in Technical Support with demonstrated technical troubleshooting skills.
Experience with at least one Cloud provider (AWS, GCP, Azure); AWS Cloud Practitioner or Azure Fundamentals certifications preferred.
Bachelor's degree in a technical field (Engineering, Computer Science, IT) preferred but not mandatory.
Excellent English communication skills; ability to work across global customer time zones (APAC, EMEA, North America).
Comfortable supporting cloud-native and containerized environments, with familiarity in Kubernetes and deployment technologies like ServiceNow and Jamf considered a plus.
Capable of blending strong technical problem-solving with effective customer communication to engage with DevOps and Cloud experts.
Thrives in a fast-paced, collaborative, globally distributed team environment focused on customer success and continuous learning.