Technical Support Engineer
Flexera (company site, opens in a new tab)BengaluruOn-siteDirect career pageEst. 7–12 LPA
Posted on 15 Sept
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Job description
Structured overview of role & requirements
About This Role
- Deliver technical support to B2B customers using Flexera's cloud infrastructure and FinOps products Ocean and Elastigroup, integrating with Flexera One platform for cost optimization.
- Troubleshoot complex customer issues and provide timely resolutions while meeting defined Service Level Agreements (SLAs).
- Maintain and contribute to Flexera's Knowledge Base; liaise with Product Management and Engineering on defects and enhancement requests.
Minimum Requirements
- Experience in Technical Support with demonstrated technical troubleshooting skills.
- Experience with at least one Cloud provider (AWS, GCP, Azure); AWS Cloud Practitioner or Azure Fundamentals certifications preferred.
- Bachelor's degree in a technical field (Engineering, Computer Science, IT) preferred but not mandatory.
- Excellent English communication skills; ability to work across global customer time zones (APAC, EMEA, North America).
Ideal Candidate Profile
- Comfortable supporting cloud-native and containerized environments, with familiarity in Kubernetes and deployment technologies like ServiceNow and Jamf considered a plus.
- Capable of blending strong technical problem-solving with effective customer communication to engage with DevOps and Cloud experts.
- Thrives in a fast-paced, collaborative, globally distributed team environment focused on customer success and continuous learning.