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Job Description
Structured overview of role & requirementsAbout This Role
Deliver technical support to B2B customers using Flexera's cloud infrastructure and FinOps products Ocean and Elastigroup, integrating with Flexera One platform for cost optimization.
Troubleshoot complex customer issues and provide timely resolutions while meeting defined Service Level Agreements (SLAs).
Maintain and contribute to Flexera's Knowledge Base; liaise with Product Management and Engineering on defects and enhancement requests.
Minimum Requirements
Experience in Technical Support with demonstrated technical troubleshooting skills.
Experience with at least one Cloud provider (AWS, GCP, Azure); AWS Cloud Practitioner or Azure Fundamentals certifications preferred.
Bachelor's degree in a technical field (Engineering, Computer Science, IT) preferred but not mandatory.
Excellent English communication skills; ability to work across global customer time zones (APAC, EMEA, North America).
Ideal Candidate Profile
Comfortable supporting cloud-native and containerized environments, with familiarity in Kubernetes and deployment technologies like ServiceNow and Jamf considered a plus.
Capable of blending strong technical problem-solving with effective customer communication to engage with DevOps and Cloud experts.
Thrives in a fast-paced, collaborative, globally distributed team environment focused on customer success and continuous learning.