Customer Service Executive - Network Operations & Support
Sourceo2–4 yrsChennaiOn-siteDirect career pageEst. 3.5–6.5 LPA
Posted on 14 Sept
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Job description
Structured overview of role & requirements
About This Role
- Monitor network events and alarms 24x7, create tickets based on business rules, and perform alarm-event correlation.
- Assess service impact and notify retail/wholesale service providers about incidents and outages timely.
- Support and execute real-time change management processes and maintain detailed work logs per ticket.
Minimum Requirements
- 2-4 years of experience in telecommunications network operations and support.
- Basic understanding of telecommunications networks and access technologies like FTTx and HFC.
- Experience with network monitoring and ticketing tools such as Netcool, Remedy, and knowledge of Broadband networks including fault identification in Access, Backhaul, Core segments.
- Availability to work 24x7 rotational shifts including early morning Australia business hours (2:30AM to 11:30AM).
Ideal Candidate Profile
- Experienced in fault troubleshooting within network operations center environments.
- Familiar with network monitoring and incident management tools such as Netcool, Remedy, ServiceNow, NxT, Tableau.
- Capable of quickly assessing service impact and managing communication with service providers during outages.