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Tier-1 brand, mid-level SaaS customer-success role in metro with generalist requirements increases candidate density.
B2B SaaS customer-success skills transfer across tech firms, but Spanish and LATAM focus increase domain specificity.
Explicit 4-6 years, mandatory B2B SaaS experience and Spanish language requirement tighten shortlisting.
Lead and manage multiple client projects end-to-end, ensuring delivery meets objectives, timelines, and budgets.
Develop and execute detailed project plans and collaborate with cross-functional teams to provide custom SaaS consulting solutions.
Maintain communication with clients to provide updates, manage risks, and deliver continuous improvement across client accounts.
4-6 years of experience in client-facing roles, specifically within B2B SaaS organizations.
Proficiency in Spanish language, both spoken and written.
Availability to work night shifts with hybrid work from Gurugram office at least 3 days a week.
Graduate degree required with strong stakeholder management and project management skills.
Experienced in managing complex client accounts and multiple projects simultaneously in high-paced SaaS environments.
Skilled in negotiation, escalation, and stakeholder management to effectively handle client expectations and internal collaboration.
Capable of autonomous decision-making and comfortable operating in a hybrid, night-shift global client support setting.