Sr Customer Service Executive - Network Operations & Support
Sourceo4–6 yrsPuneOn-siteDirect career pageEst. 6–12 LPA
Posted on 14 Sept
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Job description
Structured overview of role & requirements
About This Role
- Provision, configure, and troubleshoot access network services for enterprise customers including Carrier Ethernet, IP routing, and switching.
- Perform network testing and migration activities such as throughput testing, SIP PRI troubleshooting, and network validation to ensure minimal service disruption.
- Manage escalations, support field engineers remotely, optimize provisioning processes, and communicate regularly with global customers and stakeholders.
Minimum Requirements
- 4–6 years of relevant experience in enterprise network provisioning and operations.
- Strong expertise in Carrier Ethernet, IP routing and switching including VLAN encapsulation, MPLS, L2/L3 VPN, BGP, OSPF, Static Routing, and IPv4/IPv6.
- Experience with enterprise voice provisioning and switching, including SIP PRI.
- Proficiency with packet tracing and analysis tools like Wireshark and Geoprove; ability to work flexible shifts including secure room environments.
Ideal Candidate Profile
- Experienced in hands-on provisioning, testing, and migration of complex enterprise network services with operational ownership.
- Able to manage escalations, support field teams remotely, and optimize workflows for agile delivery environments.
- Capable of effective stakeholder communication in a global, customer-facing role with experience in automation scripting (Excel VBA) considered a plus.