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Job Description
Structured overview of role & requirementsAbout This Role
Manage day-to-day network operations and maintenance in Cloud & Security domain including incident, problem, and escalation management.
Ensure platform uptime and network efficiency by overseeing fault management, customer change requests, and equipment maintenance.
Lead automation initiatives for manual tasks, coordinate with OEMs for issue resolution, and develop SOPs to reduce change errors.
Minimum Requirements
Experience in network operations, support, and fault management in cloud security environments.
Knowledge and hands-on with AWS Cloud Native Security, GCP Security, Azure Security, Cortex XDR, and Crowdstrike.
Experience in incident management, change management, and troubleshooting of network equipment and services.
Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Proven ability to manage operational delivery with direct impact on network uptime and customer satisfaction in cloud security.
Capable of leading or working with small technical teams and coordinating with cross-functional and OEM teams for issue resolution.
Strong troubleshooting skills for networks, equipment, and service level faults along with experience writing vulnerability assessment reports.