Manager - Cloud & Security Network Operations & Support
SourceoPuneOn-siteDirect career pageEst. 12–20 LPA
Posted on 14 Sept
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Job description
Structured overview of role & requirements
About This Role
- Manage day-to-day network operations and maintenance in Cloud & Security domain including incident, problem, and escalation management.
- Ensure platform uptime and network efficiency by overseeing fault management, customer change requests, and equipment maintenance.
- Lead automation initiatives for manual tasks, coordinate with OEMs for issue resolution, and develop SOPs to reduce change errors.
Minimum Requirements
- Experience in network operations, support, and fault management in cloud security environments.
- Knowledge and hands-on with AWS Cloud Native Security, GCP Security, Azure Security, Cortex XDR, and Crowdstrike.
- Experience in incident management, change management, and troubleshooting of network equipment and services.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Proven ability to manage operational delivery with direct impact on network uptime and customer satisfaction in cloud security.
- Capable of leading or working with small technical teams and coordinating with cross-functional and OEM teams for issue resolution.
- Strong troubleshooting skills for networks, equipment, and service level faults along with experience writing vulnerability assessment reports.