Manager - Customer Service Operations
Sourceo7+ yrsPuneOn-siteDirect career pageEst. 12–20 LPA
Posted on 14 Sept
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Job description
Structured overview of role & requirements
About This Role
- Lead deployment, troubleshooting, and L3 escalation for Cisco ISE-based NAC solutions across wired, wireless, and cloud environments.
- Manage and integrate Cisco Wireless (WLC 9800/AireOS) and Meraki (MR/MX/MS) infrastructure for secure access.
- Develop technical documentation including HLD, LLD, SOPs, and conduct root cause analysis following ITIL processes.
Minimum Requirements
- 7–10+ years overall experience with 3–5 years specifically in Cisco ISE.
- Hands-on expertise in Cisco ISE (PAN/PSN/MnT), Cisco Wireless (AireOS/9800), Cisco Meraki administration.
- Strong knowledge of 802.1X, RADIUS/TACACS+, EAP-TLS/PEAP, VLANs, PKI, AD/LDAP, and certificate management.
- Location requirement: Pune.
Ideal Candidate Profile
- Experienced in enterprise NAC deployments with deep Cisco ISE L3 troubleshooting skills.
- Proficient in secure wireless design and integration encompassing Cisco Wireless and Meraki solutions.
- Familiar with ITIL processes and capable of producing detailed network security documentation and RCA reports.