Sr Engineer - Customer Service Operations
Sourceo4–8 yrsPuneOn-siteDirect career pageEst. 6–12 LPA
Posted 30d ago
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Job description
Structured overview of role & requirements
About This Role
- Manage and support enterprise branch network infrastructure operations across multiple locations ensuring high availability and SLA compliance.
- Provide Level 2 support for network incidents, troubleshooting complex Layer 2 and Layer 3 issues, performing root cause analysis, and implementing network changes including branch migrations and device replacements.
- Coordinate with ISPs and internal teams for WAN/MPLS/SD-WAN connectivity issues and support network monitoring tools to proactively address alerts.
Minimum Requirements
- 4 to 8 years of experience in enterprise branch network support or operations.
- Bachelor's degree in BE/B.Tech in Computer Science, IT, Electronics & Communication, or equivalent; relevant diplomas considered.
- Strong hands-on technical skills with Cisco or Aruba enterprise switching platforms, routing protocols (OSPF, EIGRP, BGP, Static), VLANs, HSRP/VRRP/GLBP, WAN/MPLS, and network monitoring tools.
- Willingness to work rotational shifts and provide on-call support.
Ideal Candidate Profile
- Experienced in managing enterprise branch networks in compliance-driven, SLA-focused environments with incident, change, and problem management.
- Technically proficient in Cisco/Aruba routing and switching with knowledge of ITIL processes, audit/compliance support, and security hardening.
- Capable of independently handling critical incidents and coordinating cross-functional teams for resolution and network transformation initiatives.