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Mid-level metro role but specialized network skills reduce applicant pool.
Enterprise networking skills (Cisco, MPLS, SD-WAN, routing) are broadly transferable across industries.
Explicit 4–8 years plus mandatory enterprise networking and routing protocol skills increases filtering strictness.
Manage and support enterprise branch network infrastructure operations across multiple locations ensuring high availability and SLA compliance.
Provide Level 2 support for network incidents, troubleshooting complex Layer 2 and Layer 3 issues, performing root cause analysis, and implementing network changes including branch migrations and device replacements.
Coordinate with ISPs and internal teams for WAN/MPLS/SD-WAN connectivity issues and support network monitoring tools to proactively address alerts.
4 to 8 years of experience in enterprise branch network support or operations.
Bachelor's degree in BE/B.Tech in Computer Science, IT, Electronics & Communication, or equivalent; relevant diplomas considered.
Strong hands-on technical skills with Cisco or Aruba enterprise switching platforms, routing protocols (OSPF, EIGRP, BGP, Static), VLANs, HSRP/VRRP/GLBP, WAN/MPLS, and network monitoring tools.
Willingness to work rotational shifts and provide on-call support.
Experienced in managing enterprise branch networks in compliance-driven, SLA-focused environments with incident, change, and problem management.
Technically proficient in Cisco/Aruba routing and switching with knowledge of ITIL processes, audit/compliance support, and security hardening.
Capable of independently handling critical incidents and coordinating cross-functional teams for resolution and network transformation initiatives.