Jr Team Member - IT Operations & Infrastructure
Sourceo1–3 yrsPuneOn-siteDirect career pageEst. 5–8 LPA
Posted 30d ago
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Job description
Structured overview of role & requirements
About This Role
- Provide first-level support for cloud infrastructure including AWS, Azure, or GCP by monitoring systems and responding to alerts and incidents.
- Perform initial troubleshooting on cloud-related issues and escalate unresolved problems to L2/L3 teams with proper documentation.
- Manage basic cloud resources and assist in operational tasks such as backups, patching, user access management, and maintaining incident logs using ticketing tools like ServiceNow or Jira.
Minimum Requirements
- Bachelor’s degree in Computer Science, IT, or related field.
- 1–3 years of experience in cloud support, IT support, or infrastructure roles.
- Basic knowledge of cloud platforms (AWS/Azure/GCP), networking fundamentals, Linux/Windows operating systems, and familiarity with monitoring tools.
- Work Environment: 24x7 rotational shifts.
Ideal Candidate Profile
- Experienced in first-level cloud support with operational responsibility for cloud monitoring and incident management.
- Comfortable working in a 24x7 shift-based environment and coordinating escalations with L2/L3 support teams.
- Familiar with ITIL processes, ticketing systems, and basic cloud resource management across major cloud providers.