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Common junior cloud/support role with generalist skills attracts moderate applicant competition.
Core cloud support skills are broadly transferable across industries.
Explicit 1–3 years plus mandatory cloud and OS skills create moderately strict shortlisting.
Provide first-level support for cloud infrastructure including AWS, Azure, or GCP by monitoring systems and responding to alerts and incidents.
Perform initial troubleshooting on cloud-related issues and escalate unresolved problems to L2/L3 teams with proper documentation.
Manage basic cloud resources and assist in operational tasks such as backups, patching, user access management, and maintaining incident logs using ticketing tools like ServiceNow or Jira.
Bachelor’s degree in Computer Science, IT, or related field.
1–3 years of experience in cloud support, IT support, or infrastructure roles.
Basic knowledge of cloud platforms (AWS/Azure/GCP), networking fundamentals, Linux/Windows operating systems, and familiarity with monitoring tools.
Work Environment: 24x7 rotational shifts.
Experienced in first-level cloud support with operational responsibility for cloud monitoring and incident management.
Comfortable working in a 24x7 shift-based environment and coordinating escalations with L2/L3 support teams.
Familiar with ITIL processes, ticketing systems, and basic cloud resource management across major cloud providers.