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Niche ServiceNow expertise and seniority limit the qualified candidate pool.
Highly specific ServiceNow platform expertise and certifications reduce cross-industry transferability.
Explicit 15+ years, 10+ years ServiceNow hands-on experience and required certifications create stringent filters.
Lead the design and implementation of ServiceNow platform solutions, including AI-driven analytics and automation.
Drive strategic technology initiatives to ensure enterprise applications' peak performance, scalability, and security.
Establish and improve metric-driven frameworks (KPIs, SLAs, OKRs) for delivery and operations excellence across global teams.
15+ years of broad IT experience in enterprise platforms, with 10+ years hands-on in ServiceNow platform.
Bachelor’s degree in computer science or related field required; master's preferred.
Certified ServiceNow Administrator and Developer with strong expertise in ITSM, ITAM, VR, SecOps modules, and platform engineering automation.
Candidates must participate in in-person interviews; onsite presence may be required during recruitment.
Experienced leader of high-impact ServiceNow enterprise solutions with a track record of delivering scalable, resilient systems.
Strategic thinker able to translate business needs into technology solutions across global, distributed teams.
Strong technical expertise in ServiceNow platform modules, platform engineering, automation, and data governance.