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Mid-level generalist enterprise IT role in Bangalore with broad skills attracts many qualified applicants.
Skills (AD, Azure, MDM, networking, ticketing) are broadly transferable across industries, lowering background sensitivity.
Explicit 5–7 years plus mandatory Azure, AD, MDM, and enterprise tooling increases filtering strictness.
Resolve complex technical issues independently for local and remote users across operating systems and platforms.
Lead onboarding and off-boarding processes including device setup, account preparation, and device retrieval.
Own IT asset lifecycle management, root cause analysis for recurring issues, and lead service operation process improvements as senior escalation point.
Bachelor's degree in Information Systems, Computer Science, or related field.
5 to 7 years of related IT support or similar experience.
Experience with Active Directory, Office 365 administration, Windows and MacOS support, Identity and Mobile Device Management tools.
Experience with Microsoft Azure, IT ticketing systems, A/V collaboration tools, networking fundamentals, and strong documentation skills.
Experienced in enterprise-wide technology support and cross-functional issue resolution.
Able to design and refine IT service operations processes tailored to local/regional needs.
Skilled in mentoring junior analysts and managing vendor relationships for A/V and other services.