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Tier-1 brand, common mid-level cloud title, and broad infrastructure requirements increase competition.
Low — core cloud and infrastructure skills are broadly transferable across industries.
Medium because multiple mandatory infrastructure skills and managed‑services experience are required without explicit years or certifications.
Ensure smooth operation and support of clients' cloud infrastructure with second-line incident and service request management.
Lead client escalations, execute change and maintenance activities with risk mitigation and approvals, and monitor service quality through auditing and trend analysis.
Collaborate with automation, service desk, and other teams to optimize effort, reduce ticket volumes, and establish infrastructure monitoring.
Experience with Windows Server, Linux Server, Virtualization, Server Hardware, and Storage Administration.
Moderate managed services experience and knowledge of ticketing tools like ServiceNow.
Bachelor’s degree in information technology/computing or equivalent work experience.
Workplace type: On-site Working; notice period: Not explicitly mentioned in the JD.
Experienced in handling second-line support and complex operational issues in cloud or managed services environments.
Capable of planning, adapting to changing circumstances, and managing client escalations effectively.
Skilled in cross-cultural communication and coaching lower support levels to improve technical and behavioral skills.