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Mid-level metro-based generalist support role with broad skills and common title increases candidate competition.
Requires robotics, ROS/AMR and sensor integration expertise, limiting cross-industry transferability.
Explicit 5+ years plus required Linux, Docker, ROS and production troubleshooting raises shortlisting strictness.
Own end-to-end support and maintenance of deployed robotics and warehouse automation systems in production.
Act as primary point of contact for client issues, ensuring timely resolution and driving root cause analysis for permanent fixes.
Deploy CI/CD updates to client sites, maintain deployment automation tools, and set up monitoring and telemetry to prevent and diagnose issues.
Minimum 5 years experience in Application Support, Production Support, DevOps, or Robotics System Support.
Strong programming skills in Python, C++, or similar languages.
Proficient with Linux environments, containerization (Docker), CI/CD pipelines, distributed system troubleshooting, and monitoring tools.
Experience with robotic systems such as ROS/ROS2, AMR, ASRS, sensors integration, and performing root cause analysis in production.
Experienced in supporting complex distributed robotics systems in production environments with high operational ownership.
Skilled in deep debugging, incident leadership, and cross-team collaboration including engineering, QA, and operations.
Comfortable managing both technical solutions and client-facing communications during high-impact production incidents.