Cloud Managed Services Engineer (L2)
NTT (NTT Group) (company site, opens in a new tab)MumbaiOn-siteDirect career pageEst. 8–16 LPA
Posted on 15 Sept
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Job description
Structured overview of role & requirements
About This Role
- Monitor, identify, investigate, and resolve medium complexity cloud infrastructure incidents and service requests, ensuring SLA compliance.
- Lead client escalations and execute changes with risk mitigation, maintenance, and change management responsibilities for cloud environments.
- Collaborate with automation, Service Desk, and L1 teams to optimize operations, improve ticket quality, and implement monitoring for client infrastructure.
Minimum Requirements
- Experience with Windows Server, Linux Server, Virtualization, Server Hardware, and Storage Administration.
- Moderate managed services experience and familiarity with ticketing tools like ServiceNow.
- Bachelor’s degree in information technology/computing or equivalent work experience.
- Workplace Type: On-site
Ideal Candidate Profile
- Experienced in handling second-line technical support in managed cloud service environments.
- Strong planning and communication skills, able to adapt to changing circumstances and work effectively across different cultures.
- Capable of proactively analyzing incidents for automation opportunities and leading operational issue escalations.