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Tier-1 brand, metro location, generalist cloud L2 role and broad skill set increase applicant competition.
Core cloud operations skills are transferable across industries but managed-services context adds moderate domain specificity.
Moderate technical requirements across servers, virtualization, storage, and ticketing imply medium strictness without explicit years.
Monitor, identify, investigate, and resolve medium complexity cloud infrastructure incidents and service requests, ensuring SLA compliance.
Lead client escalations and execute changes with risk mitigation, maintenance, and change management responsibilities for cloud environments.
Collaborate with automation, Service Desk, and L1 teams to optimize operations, improve ticket quality, and implement monitoring for client infrastructure.
Experience with Windows Server, Linux Server, Virtualization, Server Hardware, and Storage Administration.
Moderate managed services experience and familiarity with ticketing tools like ServiceNow.
Bachelor’s degree in information technology/computing or equivalent work experience.
Workplace Type: On-site
Experienced in handling second-line technical support in managed cloud service environments.
Strong planning and communication skills, able to adapt to changing circumstances and work effectively across different cultures.
Capable of proactively analyzing incidents for automation opportunities and leading operational issue escalations.